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Satisfaction Survey regarding the services offered by the LIGAN-PM Genomics Platform

Dear Sir or Madam,

You have requested information’s (prices, technical information’s…) for your project, or we have realized one of your projects,

Please take a few minutes of your time to participate in the evaluation of our services

Your answers and comments will help us to improve our services and better meet your expectations.

Be careful, it is important to go through all the questions, whatever the services you have used, or intend to use.

Your answers will be anonymized, the processing of the questionnaire will remain confidential and under the exclusive technical control of our laboratory.

Who are you ?
(This question is mandatory)
You are working for
Name of your laboratory and/or research unit
Research focus of your laboratory
(This question is mandatory)
You are
(This question is mandatory)
Your Professional Status
(This question is mandatory)
How did you hear about the platform ?
Our Services offer
(This question is mandatory)
You have used our services
(This question is mandatory)
Was the purpose of the service?
(This question is mandatory)
which one(s) ?
DNA extractions
High throughput sequencing Genotyping
Nanostring
Genotyping
Micro array analysis
Other ?
(This question is mandatory)
precise
(This question is mandatory)
which one(s) ?
Genotyping
Micro array analysis
Bioinformatics analysis
Bio-statistical analyses
Service delivery (deadlines - results)
(This question is mandatory)
The deadlines are well defined and I know them
(This question is mandatory)
The deadlines are respected
(This question is mandatory)
Timelines are acceptable
(This question is mandatory)
There is no indication of a time limit and that does not matter
Comments
(This question is mandatory)
Results are
(This question is mandatory)
The quality of the results are
(This question is mandatory)
I am kept informed of the progress and any problems encountered in carrying out the work
(This question is mandatory)
In general and concerning the realization of the services you are
Comments
Contact with the person in charge of the services
(This question is mandatory)

In case of necessity (need for an estimate, information,...) You know who to contact:

(This question is mandatory)
How do you contact us: (Many possible responses) *
(This question is mandatory)
In the case of the absence of this person (no telephone answer) do you send an e-mail or contact us via website form? ?
the LIGAN-PM platform website
(This question is mandatory)
During your search for a service provider you easily found our website
(This question is mandatory)
The information you found there met your expectations
Why ?
(This question is mandatory)
You have decided to contact us via the form
 Why ?
(This question is mandatory)
You found the site pleasant to visit
Why ?
(This question is mandatory)
Would you recommend our website to your colleagues
Why ?
What do you think about our services prices?

You have clearly defined your needs and obtained quotation.
This proposal:

 

(This question is mandatory)
Is too expensive
(This question is mandatory)
Is competitive
If the price proposal is competitive, what would motivate your decision to switch to another platform?
(This question is mandatory)
 Is equivalent to what the competition offers
If the quote is equivalent to what the competitors offers, what motivated your decision to use the LIGAN-MP platform?
(This question is mandatory)
Suitable for the budget you estimated
(This question is mandatory)
You have requested a quote because your project requires three service providers to compete.
(This question is mandatory)
You know in advance that you will not choose our platform
are you planning to carry out projects in the near future?
(This question is mandatory)
 You plan to use the platform's services soon for the realization of:
Do not know
Next Generation Sequencing
GWAS
Nanostring
Bioinformatic analyses
Biostatistical analyses
(This question is mandatory)
You have a genomic project but you don't know what would be the best technological approach
(This question is mandatory)

Select a service from the platform

This concerns ?
(This question is mandatory)

Other areas

Conclusion
Some services are not available in our platform and it may be useful to consider them
(This question is mandatory)
Would you recommend the LIGAN-MP platform to your colleagues?
what is(are) the reason(s) for this?
What are our positive points, for you, of the LIGAN-MP platform?
What do you think could be improved?